application form2 Email Are you tracking the phone calls received at your practice? Do you know the daily, weekly and monthly numbers for new patient enquiry calls, appointments made, appointments cancelled, appointments rescheduled? And do you know these numbers for each person answering your phone? What kind of phone training have you provided for your team members? What are your biggest concerns about your team’s performance on the phones? In other words, what is the primary driver prompting you to fill out this application? What are your current annual billings?